Supply Chain Dashboard
Supply Chain Dashboard Redesign
001. INTRODUCTION
A quick intro
J&J's supply chain team was looking to re-design their internal Supply Chain Dashboard. Since Supply Chain itself comes with complex analytics, they wanted a Dashboard that was easy to digest, access, present, and export.
Scope
Tools used
002. OVERVIEW
A closer look into the project
The challenge
The current dashboard design is difficult to read, manipulate, internalize, and interact with.
It makes it difficult for users to perform tasks, identify crucial information, and hinders their day-to-day workflows.
The goals
1. Optimize the data visualization to be easily scannable / digested
2. Decrease the amount of time it takes for a user to find their data
3. Improve enough so that managers are incorporating it back into their day-to-day workflows
The outcomes
Below are some quick stats that speak for themselves on the success of the new platform design
75%
less time for a user to access a specific data point
80%
of managers are incorporating the platform back into their daily workflow
92%
of users agreed that the new navigation is significantly easier to use
003. USER RESEARCH
Evaluating the dashboard's current experience
The original dashboard that managers were using was bloated, clunky, unappealing to look at, and lacked a cohesive flow
004. USER INTERVIEWS
Talking to users to gain more insight
After reviewing/evaluating the current dashboard experience, I conducted evaluation research with 5 individuals to assess product issues. I chatted with 6 product managers who (used to) use the dashboard daily. Given the issues, I decided to start by watching them interact with the current dashboard first; then asking them to go about their daily workflow. Here are some questions I had asked.
01. What are the main goals or tasks that you perform on the dashboard?
02. What are the pain points or challenges you experience while using the current dashboard?
03. Which features or data on the current dashboard are most important for you to access quickly and easily?
04. How does the current dashboard fit into your workflow, and are there any gaps or inconsistencies in the process?
05. Are there any particular user groups or roles that have unique needs or preferences?
06. Are there any particular trends or changes in the supply chain industry that may impact the scalability of the dashboard?
005. USER INSIGHTS
User interview results & findings
The user interview results showed high frustration while using the dashboard
of users said that the dashboard was difficult to navigate
of people were not able to find the data points they needed
of people said the current dashboard does not fit into their current workflow
004. USER INTERVIEWS
Eliminating visual bloat with a single entry-point landing page
In order to reduce some of the visual "bloating", I removed the varying entry points to the dashboard and consolidated them into a single landing page.
*Due to an NDA, I can only show example products and example descriptions
OVERVIEW
An updated Overview screen
I added a new screen that took all of the most important / common information that managers used on a daily basis so they easily access pertinent data points without digging through unnecessary tabs
NEW NAVIGATION
A new way to get around
One of the previous issues in the original Dashboard was it's navigation. There was no indication of how the screens were connected.
The new navigation showed 4 of the most important data points and made them clickable. A user can quickly swap between each data view.
UPDATED CHARTS
New and improved internal screens
Another deliverable from this project was updating the overall look and feel of the Dashboard. I added new charts, colors, icons, and other elements to make the overall feel pleasing and engaging to use.
Susan S.
Design Manager